Downloads are not posted. After payment, download links are emailed and wait under Your downloads in your account. Each purchase allows up to 10 downloads over 365 days.
Prints and books post from Sheffield within 2 working days by Royal Mail Tracked 48 at £4.50, or Tracked 24 at £6.50. Print orders are shipped to UK addresses only. Posters are rolled in a tube; books are boxed.
Unused prints, books and tools can be returned within 30 days for a refund of the item price. Email first so we can expect the parcel. Return postage is paid by the customer unless the item was faulty.
Fonts and downloads can be refunded within 14 days only if the files have not been downloaded. By downloading, you agree that the right to cancel ends under the UK digital content rules.
Bought the wrong licence? Email within 14 days and the studio will swap it, charging or refunding the difference. This is a manual process, not automatic.
Plans recur until cancelled. Cancel from your account at any time and the next charge does not happen. There is no refund for the period already started, and fonts used in work made while subscribed stay licensed for that work.